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Corporate Training & Workshops

Are you looking for 
Productivity Boost
Business Growth
Better Performance
Team Synergy
 ?

One thing every business has in common is the desire for higher productivity. In Roots we understand how crucial are leadership and learning to business growth. It is our aspiration to produce future leaders through our business training courses and workshops.
 
In our interactive corporate training programs and workshops we will explore and share with you tools and ideas. The goal of these tools and ideas is, to increase effectively and efficiently the productivity. Also, our management training programs will improve your personal time management as well as your team.

Tailored To Fit Your Needs Courses

Roots training services is not limited to the widely requested courses. We provide training and workshops tailored according to specific needs of your business. These may include, among other:

  • Change Management & Emotional Intelligence.
  • Leadership Management Profiles.
  • Teamwork and Team Building activities.
  • Added Value Sales Team.

We make it our responsibility to provide consulting to our customers on issues related to performance development. 

Core Processes:

  • Working with Organizations to identify gaps through Training need Analysis
  • Provide tailor-made workshops for specific performance needs
  • Mentoring managers on people & performance management
  • Design activities and deliver training events
  • Supply tools to Measure results (as deemed possible)
Tailored training for your business needs

Widely Requested Pre-Prepared Courses

Course Overview:

This course reviews the importance of relationship building for effective individual and team performance. It provides an overview of key principles for effective communication and explores basic tools for self-management including priority identification and goal setting.

Course Contents:

  • Effective vs Efficient
  • Behavioural Styles
  • Time Management
  • Effective Communication Skills
  • Giving Feedback
  • Teamwork
  • Customer Service
  • Added Value Employees

Prerequisites and Who Should Attend?

  • No prerequisites
  • All employees

Duration

  • 2 Days

Course Overview:

Leading a team to high performance is one of the most challenging personal and professional tasks a person can undertake.

The principles behind achieving high performance appear simple. Yet, so often, teams hit a threshold that they simply cannot overcome. They end up slowing down, stagnating and under-performing — never really achieving their full potential. It can be a frustrating process.

The “Being a Dynamic, Highly Effective Team Leader” program has been specifically designed to coach current and potential future leaders at all levels about how they can personally become a catalyst for developing high performance teams. It will take participants through the challenging inter-personal dynamics of team growth and development; and the equally difficult parallel pathway of personal development required to effectively lead them.

Course Contents:

  • Barriers to effective team leadership
  • Personal development and growth practices
  • Stepping into demanding leadership
  • Assessing and developing the competencies for leading high performing teams
  • Team dynamics
  • The fundamentals of how teams operate
  • Motivation theory and practice
  • Team delegation and empowerment
  • Team leadership strategies
  • How to lead a team to high performance

Prerequisites and Who Should Attend?

  • No Prerequisites
  • Any current or potential future: team leader, manager, supervisor, coordinator

Duration:

  • 2 Days

Course Overview:

Few teams are entirely free of inter-personal conflict or abrasion of one form or another. At a minimum, groups experience times when people do not work together as effectively as they could or should due to internal tensions. In today’s fast-paced business environment pressure inevitably cascades throughout business units and departments, enabling abrasive situations to bubble to the surface.

The key to overcoming these often inevitable challenges is having the skills and tools to be able to manage them professionally. This course will teach participants how to recognize the early signs of conflict and what to do to avoid major confrontations. It also addresses mechanisms for how to effectively resolve conflicts once they occur, and what to do to turn negative situations into positive outcomes for the organization.

Course Contents:

  • Factors that generate workplace conflict
  • Recognizing the early signs of conflict
  • Pro-active conflict prevention
  • Identifying personal/team conflict styles
  • Strategies for conflict resolution
  • Respecting and managing cultural diversity
  • Working with different behavioral styles
  • Communication skills for conflict
  • Turning conflict into positive business outcomes

Prerequisites and Who Should Attend?

  • No Prerequisites
  • Team Leaders, Team Members, Managers , Supervisors, Coordinators, Administrative Staff

Duration:

  • 2 Days

Course Overview:

This course is designed to help participants understand the demands of their new role as a supervisor and team leader. It is an introductory course to the skills necessary for successful management, with an emphasis on “people skills”. The course reviews the difference between being an individual contributor and a manager, highlighting that the success of a manager is measured by the success of his/her team.

The course offers an overview of management and planning processes and the stages of team formation. Participants will increase their self-awareness and learn about how to better communicate with people who have different social styles. They will be able to identify their own social style as seen by others. They will also further their understanding and application of the Situational Leadership approach.

Course Contents:

  • The role of the supervisor
  • Developing an influential supervisory style
  • The 4 social styles
  • Motivational & Situational leadership
  • Management & planning processes Holding meetings

Highly interactive sessions that draw on and build upon participant’s experiences through:

  • Group discussions
  • Presentations Case
  • Studies Learning games
  • Self assessment tools
  • Style identification tools

Prerequisites and Who Should Attend?

  • No Prerequisites
  • New appointed Managers

  • Experienced first line managers

  • Staff managers transitioning into line management or senior people who are about to be supervisors

Duration:

  • 2 Days

Course Overview:

The purpose of this course is provide a basic set of sales techniques, strategies, skills, understanding of the sales process and language that form the foundation for a sales methodology. This course will serve to increase sales knowledge for sales reps and improve effective selling and closing the sale capabilities. This course is the foundation  for sales training programs.

Course Contents:

  • Describe the drivers behind the Culture of Sales and the importance of constantly improving sales skills
  • Identify techniques to establish and maintain a meaningful network that improves leads and opportunities
  • Implement strategies to more effectively manage time
  • Describe what it means to dress to impress
  • Practice and apply active listening skills to identity the customer’s problem/ need.
  • Use open-ended questions to discover customer needs
  • Use the recommended outline/techniques during telephone calls to improve results and reach objectives

  • Discuss the importance of pre-call/meeting preparation and the type and depth of research required to align Organizations value with customers needs

  • Develop presentations which grab and maintain the attention of the audience and position the organization’s value effectively

  • Employ techniques and questioning skills to appropriately establish the decision makers for a given lead/opportunity.

  • Demonstrate best practice closing techniques

  • Apply follow up techniques at the appropriate time and with the recommended frequency after a call/meeting.

  • Select an appropriate techniques/response for handling customer objections

Prerequisites and Who Should Attend?

  • No Prerequisites
  • Entry-level sales representatives, sales representatives that have not had Sales Training and Sales representatives that need a refresher on basic sales techniques/skills.

Duration:

  • 2 Days

Course Overview:

This course is designed to help supervisors and managers review our Performance Management cycle. Participants will practice how to set and follow up on objectives to increase the performance of their employees. Also how to put the right rating for team members. Focus is put on conducting performance Appraisal review meeting.

Course Contents:

  • SMART objectives
  • Communication skills
  • Dealing with conflict • Giving Feedback
  • Development plans for good and poor performers
  • The Interview

Prerequisites and Who Should Attend?

  • No Prerequisites
  • Any Manager, Supervisor, Team Leader who is responsible for conducting the annual performance appraisal of employees

Duration:

  • 2 Days

Course Overview:

This course is designed to help participants understand their role as an On-the-Job Training (OJT) Mentor and how it relates to other roles involved in helping employees become competent. It teaches a step-by-step process on OJT mentoring, explains the characteristics and skills needed to be a good mentor and provides opportunities to learn and practice key skills needed for successful OJT mentoring.

Course Contents:

  • Explain your role as an OJT Mentor, and how it relates to other roles involved in helping employees become competent
  • Explain the characteristics and skills required to be a good mentor
  • Identify and practice key communication skills for effective OJT mentoring
  • Explain how OJT mentoring works
  • Follow a step-by-step process to provide OJT mentoring to other employees.

Prerequisites and Who Should Attend?

  • No Prerequisites
  • OJT Mentors, Personnel designated by management to become OJT Mentors

Duration:

  • 2 Days

Course Overview:

The purpose of this course is to help participants become aware of how to use time as one resource in organizing, prioritizing, and succeeding in their studies in the context of competing activities of friends, work and family etc.

Course Contents:

  • To analyze their time use and misuse
  • To prioritize urgent from non-urgent
  • To set goals

Prerequisites and Who Should Attend?

  • No Prerequisites
  • All levels of managers, section heads, executives and non executives who have to do more in less time in this time sensitive world

Duration:

  • 1 Day

Course Overview:

This course aims to encourage participants to look beyond average performance and to focus on high performance as the goal for their team. It therefore helps participants to actively, professionally and effectively contribute to their team — enabling them to be productive and efficient instruments that are directly able to contribute to the performance of their business unit or department. The program focuses on the roles of both the team leader and the team member; assisting both to understand and relate to each other more effectively. It provides both team leaders and team members with the tools and techniques to go back to their respective operational units and forge partnerships that are strong, dynamic, positive and, most of all, high performing.

Course Contents:

  • Contribute positively to building a high performance team
  • Partner with team members for collective benefit
  • Establish and contribute effectively to establishing and attaining team goals and objectives
  • Shape the team’s culture and cultivate it for greater performance
  • Build team momentum and unity
  • Manage and constructively contribute to the team through its various stages of growth
  • Diagnose team challenges and help to control team abrasion and conflict

Prerequisites and Who Should Attend?

  • No Prerequisites
  • Team Leaders, Team Members, Managers, Supervisors, Coordinators, Administrative Staff

Duration:

  • 2 Days

Workshop Overview:

This one-day workshop is designed to help Employees review and practice good customer service skills in their daily dealings with others.

Workshop Contents:

  • The relationship between customer service, satisfaction, growth and profitability
  • Keys to effectively communicate with customers
  • E-mail Etiquette
  • How to treat our customers as guests
  • The steps for customer service recovery

Prerequisites and Who Should Attend?

  • No Prerequisites
  • Any employee wanting to evaluate and practice good internal and external customer service skills

Duration:

  • 1 Day

Workshop Overview:

This workshop is designed to help supervisors, managers and hr professionals practice and improve their skills in leading the hiring process, from reviewing and selecting resumes to conducting hiring interviews and making an employment offer. Emphasis is placed on the behavioral and situational approaches to interviewing. This is part of our wider HR training courses.

 

Workshop Contents:

  • How to read and select resumes
  • How to organize/prepare for an interview
  • How to conduct behavioral/situational interviews
  • How to avoid illegal questions when interviewing
  • How to ask effective questions and rate candidates’ responses

Prerequisites and Who Should Attend?

  • Participants will be required to bring to class a job description of a position they would normally interview people for in their role as interviewers; and a resume for people who could apply for the position in the referred job description (two copies of each).
  • Supervisors/managers who interview applicants for positions

Duration:

  • 2 Days

Workshop Overview:

Improve your presentation skills. Participants will learn about persuasive presentation skills for Groups. How to watch for group dynamics and act accordingly. Hands on presenting experience with video-taping and feedback.

Workshop Contents:

  • How to plan and prepare presentations
  • How to illustrate effectively
  • How of manage audience
  • How to handle questions
  • How to deliver a presentation in a natural and enthusiastic way

Prerequisites and Who Should Attend?

  • Basic knowledge of Powerpoint and Good English Language

  • Employees who deliver presentations as part of their job duties, whether regularly or occasionally

Duration:

  • 2 Days

Workshop Overview:

This three-day workshop is aimed at helping employees to be effective in negotiations and to master the negotiation process that have become part of their job in a tough market.

Workshop Contents:

  • Self evaluation as a negotiator and successful negotiation
  • Keys to effective preparation for a negotiation & what
    negotiation requires
  • Handling conflict and eliciting cooperative behaviors
  • The 8 steps to win/win negotiations
  • Learn to be a shrewd negotiator
  • Three Practical video- taped negotiation cases

Prerequisites and Who Should Attend?

  • Good knowledge of conversational English language

  • Any employee who negotiates with internal and external stake holders

  • Line managers dealing with major organizations

Duration:

  • 3 Days

Call for a free consultation session

Not sure if this service will fit your requirements or what are the benefits that your business is going to gain? Please, feel free to call us and arrange for a free consultation session.