Position title
NVIDIA Enterprise Solution Specialist
  • L2/L3 troubleshooting vGPU/NVIDIA GRID system issues
  • Work with 3rd Party Partner (Citrix, VMware, etc) Level 4 support organizations
  • Track, file new bugs and reproduce customer issues
  • Take ownership and drive customer issues from inception to resolution
  • Document customer interactions and better enhance our knowledge base
  • Actively work with customers and develop internal relationships to bring to bear NVIDIA's internal expertise
  • Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.
  • Bring independent analysis, communication and problem-solving to customer escalations
  • Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
  • Bachelor’s degree (in CS/EE/CE/Mathematics or related CS field)
  • 5+ years of customer support or software development experience Deep VMWare and/or Citrix VDI environment knowledge including Horizon, XenDesktop and/or RDSH Experience with system level debugging and triaging. You should be very comfortable working in various Linux environments as well as with Windows OS’s Professional-level interpersonal skills (verbal and written), including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations Excellent follow-up and organizational skills
  • Ability to be meticulous – careful with the details
  • We are seeking someone who brings independent analysis, communication and problem-solving
  • Ways to stand out from the crowd:
  • Device driver experience (Linux, Windows)
  • Experience with Supporting professional graphics solutions, deep learning / artificial intelligence or desktop virtualization
  • Experience with NutanixCRM experience (ticketing, knowledge base, forums)
  • Management experience is a plus (software, program, project)
  • Experience dealing directly with customers especially in escalation situation
Job Location
Giza, 00000, Giza, Giza
IT; Software Development
Career Level

Experienced (Non-Manager)

Duration of employment

+5 years

Job Type
Full Time
  • Computer Skills:  WMware, Citrix, Linux.
  • Language: Fluent English.
Base Salary
EGP Confidential - EGP Confidential
Working Hours
Fixed Morning shift (2 Days OFF)

10 Open Vacancies

Date posted
March 25, 2019
April 30, 2019

Offer ended on April 30, 2019

Position: NVIDIA Enterprise Solution Specialist

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