Position title
NVIDIA Enterprise Solution Specialist
Description
- L2/L3 troubleshooting vGPU/NVIDIA GRID system issues
- Work with 3rd Party Partner (Citrix, VMware, etc) Level 4 support organizations
- Track, file new bugs and reproduce customer issues
- Take ownership and drive customer issues from inception to resolution
- Document customer interactions and better enhance our knowledge base
- Actively work with customers and develop internal relationships to bring to bear NVIDIA's internal expertise
- Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.
- Bring independent analysis, communication and problem-solving to customer escalations
- Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
Requirements
- Bachelor’s degree (in CS/EE/CE/Mathematics or related CS field)
- 5+ years of customer support or software development experience Deep VMWare and/or Citrix VDI environment knowledge including Horizon, XenDesktop and/or RDSH Experience with system level debugging and triaging. You should be very comfortable working in various Linux environments as well as with Windows OS’s Professional-level interpersonal skills (verbal and written), including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations Excellent follow-up and organizational skills
- Ability to be meticulous – careful with the details
- We are seeking someone who brings independent analysis, communication and problem-solving
- Ways to stand out from the crowd:
- Device driver experience (Linux, Windows)
- Experience with Supporting professional graphics solutions, deep learning / artificial intelligence or desktop virtualization
- Experience with NutanixCRM experience (ticketing, knowledge base, forums)
- Management experience is a plus (software, program, project)
- Experience dealing directly with customers especially in escalation situation
Job Location
Giza, Giza, Giza, 00000
Industry
IT; Software Development
Career Level
Experienced (Non-Manager)
Duration of employment
Permanent
Experience
+5 years
Job Type
Full Time
Skills
- Computer Skills: WMware, Citrix, Linux.
- Language: Fluent English.
Base Salary
EGPConfidential-EGPConfidential
Working Hours
Fixed Morning shift (2 Days OFF)
Vacancies
10 Open Vacancies
Date posted
March 25, 2019
Language
April 30, 2019
Offer ended on April 30, 2019
