CS SOP:
• Communicate with stakeholders via phone, email, CRM and Whatsapp.
• Provide knowledgeable answers to questions about product, pricing and
availability.
• Work with internal departments to meet stakeholder needs
• Data entry in various platforms
• Adheres to SOP's.
Backend SOP:
• Excellent data entry skills and English language.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work.
• Highly Alert and ready to spot any item, or route issues via GPS.
• Types 50 words per minute. Can multitask on multiple windows and mobile.
• Is able to switch from Arabic to English fast.
QC SOP:
• Quality control over all products done according to QC SOP.
• Instant fixing if needed according to SOP.
• Fast and Accurate