• Minimum of a Bachelor’s degree (in CS/EE/CE/Mathematics or related CS field)
• 5+ years of customer support or software development experience
• Deep VMWare and/or Citrix VDI environment knowledge including Horizon, XenDesktop and/or RDSH
• Experience with system level debugging and triaging.
• You should be very comfortable working in various Linux environments as well as with Windows OS’s
• Professional-level interpersonal skills (verbal and written), including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations
• Excellent follow-up and organizational skills
• Ability to be meticulous – careful with the details
• We are seeking someone who brings independent analysis, communication and problem-solving.

Ways to stand out from the crowd:

• Device driver experience (Linux, Windows)
• Experience supporting professional graphics solutions, deep learning / artificial intelligence or desktop virtualization
• Experience with Nutanix
• CRM experience (ticketing, knowledge base, forums)
• Management experience is a plus (software, program, project)
• Experience dealing directly with customers especially in escalation situation