L2/L3 troubleshooting vGPU/NVIDIA GRID system issues
Work with 3rd Party Partner (Citrix, VMware, etc) Level 4 support organizations
Track, file new bugs and reproduce customer issues
Take ownership and drive customer issues from inception to resolution
Document customer interactions and better enhance our knowledge base
Actively work with customers and develop internal relationships to bring to bear NVIDIA's internal expertise
Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.
Bring independent analysis, communication and problem-solving to customer escalations
Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
Requirements
Bachelor’s degree (in CS/EE/CE/Mathematics or related CS field)
5+ years of customer support or software development experience Deep VMWare and/or Citrix VDI environment knowledge including Horizon, XenDesktop and/or RDSH Experience with system level debugging and triaging. You should be very comfortable working in various Linux environments as well as with Windows OS’s Professional-level interpersonal skills (verbal and written), including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations Excellent follow-up and organizational skills
Ability to be meticulous – careful with the details
We are seeking someone who brings independent analysis, communication and problem-solving
Ways to stand out from the crowd:
Device driver experience (Linux, Windows)
Experience with Supporting professional graphics solutions, deep learning / artificial intelligence or desktop virtualization
Experience with NutanixCRM experience (ticketing, knowledge base, forums)
Management experience is a plus (software, program, project)
Experience dealing directly with customers especially in escalation situation
Job Location
Giza, Giza, Giza, 00000
Industry
IT; Software Development
Career Level
Experienced (Non-Manager)
Duration of employment
Permanent
Experience
+5 years
Job Type
Full Time
Skills
Computer Skills: WMware, Citrix, Linux.
Language: Fluent English.
Base Salary
EGPConfidential-EGPConfidential
Working Hours
Fixed Morning shift (2 Days OFF)
Vacancies
10 Open Vacancies
Date posted
مارس 25, 2019
Language
أبريل 30, 2019
Offer ended on أبريل 30, 2019
Thank you for submitting your application. We will contact you shortly!