Position title
NOC Specialist L1
Description
  • Primary function of role is to pro-actively and re-actively monitor and respond to events, error conditions and threshold events in customer networks and systems; This includes generating or verifying the generation of incidents for all issues detected or reported and ensures the prompt delivery of service to meet our contractual terms and conditions within Service Level Agreement guidelines
  • Performing initial triage, diagnosis and troubleshooting; Proactively notifying customers of all incidents within SLA guidelines; Remotely resolving incidents within their capability and implementing known solutions to known issues
  • Responsible for working with other support specialists to coordinate and quickly resolve customer issues; Providing regular updates to customers as efforts for resolution progress
  • Responsible to escalate issues to third parties and higher technical and managerial support in accordance with expected service levels
  • Documenting all actions taken to resolve incidents in ticketing tools; Ensuring the correct and timely closure and completion of all incidents in ticketing tools
  • Initiate dispatch of NCR Customer Engineers or third party maintenance providers when required
  • Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer
  • Successful completion of all appointed training courses and achieve certifications; Self-study is encouraged
  • Role requires flexibility in working hours within 24/7 shift schedules which may change according to business requirements; Weekend or holiday hours, and/or extended hours are expected
Requirements
  • CCNA level or equivalent networking background is needed, CCNA certification is a must.
  • CCNP level or equivalent is preferred
  • High school diploma required/University degree preferred
  • Relevant work experience 1+ year preferred (1-3 years is acceptable)
  • General knowledge of remote support technologies and strategies

 

Position: NOC Specialist L1

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Job Location
Giza, 00000, Giza, Giza
Industry
IT Systems
Career Level

Experienced (Non-Manager)

Duration of employment
Permanent
Experience

1-3 years

Job Type
Full Time
Skills

Computer Skills:

  • Exposure to IT Troubleshooting processes
  • Exposure to service management tools for tracking tickets
  • Good general IT knowledge and skills
  • Good MS Office knowledge
  • Good interpersonal skills
  • Good verbal and written communication skills

Personal Skills:

  • Taking ownership of customer requests
  • Ability to follow procedures
  • Ability to perform under pressure
  • Innovative attitude, stress resistant, team player, flexible
  • Independent worker, logical thinker

Language:

  • English B2 (written and verbal), with good understanding of technical English
Base Salary
EGP Confidential - EGP Confidential
Working Hours
Fixed Shifts (2 Days OFF)
Vacancies

25 Open Vacancies

Date posted
March 25, 2019
Valid through
April 30, 2019

Offer ended on April 30, 2019