{"id":609,"date":"2019-03-25T14:55:47","date_gmt":"2019-03-25T12:55:47","guid":{"rendered":"http:\/\/www.rootsegypt.com\/?post_type=jobs&#038;p=609"},"modified":"2019-04-18T13:53:18","modified_gmt":"2019-04-18T11:53:18","slug":"noc-specialist-l1","status":"publish","type":"jobs","link":"https:\/\/www.rootsegypt.com\/ar\/job\/noc-specialist-l1\/","title":{"rendered":"NOC Specialist L1"},"author":4,"featured_media":0,"template":"","class_list":["post-609","jobs","type-jobs","status-publish","hentry"],"jetpack_sharing_enabled":true,"_edit_lock":"1555588267:2","_edit_last":"2","_wp_page_template":"default","job_custom_message":"","position_title":"NOC Specialist L1","sort-position_title":"sort-left-0","position_title-custom-title":"","position_title-hide-title":"off","position_title-hide-field":"off","sort-position_logo":"sort-right-0","position_logo-custom-title":"","position_logo-hide-title":"off","position_logo-hide-field":"on","position_employment_type":"Full 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implementing known solutions to known issues<\/li>\r\n \t<li>Responsible for working with other support specialists to coordinate and quickly resolve customer issues; Providing regular updates to customers as efforts for resolution progress<\/li>\r\n \t<li>Responsible to escalate issues to third parties and higher technical and managerial support in accordance with expected service levels<\/li>\r\n \t<li>Documenting all actions taken to resolve incidents in ticketing tools; Ensuring the correct and timely closure and completion of all incidents in ticketing tools<\/li>\r\n \t<li>Initiate dispatch of NCR Customer Engineers or third party maintenance providers when required<\/li>\r\n \t<li>Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer<\/li>\r\n \t<li>Successful completion of all appointed training courses and achieve certifications; Self-study is encouraged<\/li>\r\n \t<li>Role requires flexibility in working hours within 24\/7 shift schedules which may change according to business requirements; Weekend or holiday hours, and\/or extended hours are expected<\/li>\r\n<\/ul>","sort-position_description":"sort-left-1","position_description-custom-title":"","position_description-hide-title":"off","position_description-hide-field":"off","position_responsibilities":"25 Open Vacancies","sort-position_responsibilities":"sort-right-10","position_responsibilities-custom-title":"Vacancies","position_responsibilities-hide-title":"off","position_responsibilities-hide-field":"off","position_qualifications":"<ul>\r\n \t<li>CCNA level or equivalent networking background is needed, CCNA certification is a must.<\/li>\r\n \t<li>CCNP level or equivalent is preferred<\/li>\r\n \t<li>High school diploma required\/University degree preferred<\/li>\r\n \t<li>Relevant work experience 1+ year preferred (1-3 years is acceptable)<\/li>\r\n \t<li>General knowledge of remote support technologies and 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to follow procedures<\/li>\r\n \t<li>Ability to perform under pressure<\/li>\r\n \t<li>Innovative attitude, stress resistant, team player, flexible<\/li>\r\n \t<li>Independent worker, logical thinker<\/li>\r\n<\/ul>\r\n<strong>Language:<\/strong>\r\n<ul>\r\n \t<li>English B2 (written and verbal), with good understanding of technical 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Management Consultant is recruiting NOC Specialist L1 on behlaf of a client. Click for more details and to apply online.","rank_math_internal_links_processed":"1","rank_math_analytic_object_id":"52","_elementor_page_assets":[],"_links":{"self":[{"href":"https:\/\/www.rootsegypt.com\/ar\/wp-json\/wp\/v2\/jobs\/609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rootsegypt.com\/ar\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/www.rootsegypt.com\/ar\/wp-json\/wp\/v2\/types\/jobs"}],"author":[{"embeddable":true,"href":"https:\/\/www.rootsegypt.com\/ar\/wp-json\/wp\/v2\/users\/4"}],"wp:attachment":[{"href":"https:\/\/www.rootsegypt.com\/ar\/wp-json\/wp\/v2\/media?parent=609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}