| Hypothetical Interviews
The interviewer
may ask you hypothetical questions designed to find out how
you would handle a work situation. For example:
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"Suppose
I asked you to put together a customer focus group relating
to a new fashion item we might be introducing next fall.
How would you go about it?" |
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"Suppose
I asked you to design a management information system
for our regional sales managers. What would your approach
be?" |
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"Suppose
you and a coworker had a strong disagreement about the
qualifications of a friend who she had recommended as
a new hire in the department? How would you handle the
situation?" |
In a real
on-the-job situation, you would obviously have more information
at hand--or you would be asking more questions. In this situation,
you might ask a few questions, then set forth a few reasonable
assumptions, which the interviewer may then tailor to what he
or she had in mind. This way, you won't find yourself in the
deep end of the pool, burdened with a conception that's very
different from what the manager had in mind.
By asking questions and having a dialogue about the assignment,
you are also showing the interviewer that you think before you
jump into an assignment.
Your next task is to describe, step-by-step, what approach you
might take. Then you can add that in a real-life situation you
would, of course, look into previous efforts to deal with the
same issue, consult with others, and consider other approaches,
as appropriate.
One way to prepare for hypothetical questions is to pretend
that you are the interviewer. What hypothetical questions would
you ask? And what would you be looking for in an answer? What
the interviewer is seeking in an answer is usually not the conclusion
someone else might have come to after a month's analysis and
contemplation, but a clear and sensible thought process.
Psychological Interviews
The term "psychological interviewing" strikes fear
in the hearts of most people, but if it is done professionally
and competently, it need not do so. In responsible hands, the
purpose of a psychological interview is to determine whether
you are one of the 90 percent of people who are honest and try
to do their work well—or if you're someone who might terrorize
the office, steal from your employer, or file fraudulent legal
claims. A secondary goal, if you are in the 90 percent majority,
might be to identify what type of assignment and management
style to you would respond to best.
Most of the questions are likely to focus on your aspirations
and your family background, with an effort to find a linkage
between the two. Others may deal with topics such as what provides
you the greatest satisfaction, what you would like to avoid,
and past experiences that you enjoyed or didn't enjoy.
The most important thing to remember if you are to be interviewed
by a professional psychologist is to be yourself (you don't
want to look like you have something to hide). The second most
important thing is not to overly dramatize your family background.
If you have 14 siblings, just say you grew up in a large family,
unless you're probed further. If you had an abusive parent,
focus on the other parent. Don't give the psychologist a lot
to feed on in terms of difficulties in your relationships with
your family.
In responding to work-related questions, use the types of answers
recommended for other forms of interviewing. You want to be
as proud and confident as you are in your other interviews.
And avoid deception, inconsistencies, nervousness, or anxiety
in your answers. You don't want to be one of the ten percent
labeled untrustworthy.
Unfortunately, a few unqualified interviewers may try to play
the psychologist role, coming up with such odd ball questions
as "If you were a tree, what kind would it be?" or
"Picture yourself as a championship athlete. What sport
and what position would you play?"
Give a boring but unchallengeable response. To the first question,
oak (stable), maple (well liked), and redwood (long lasting)
are great answers. To the second, basketball, tennis, baseball,
and golf are fine. Running marathons is a bit iconoclastic,
and rugby or ice hockey might suggest latent aggressiveness.
Behavioral Interviews
Companies have increasingly adopted behavioral interviewing
techniques as a key technique in screening candidates. What
is a behavioral interview? Basically, it's an interview designed
to elicit information that will tell the interviewer how you
will perform on the job. The principle behind the technique
is the belief that the best indicator of future behavior is
past behavior. The technique involves asking a series of questions
designed to get the candidate to talk about how he or she handled
certain situations in the past. For
example, if a company has a high-stress environment,
the interviewer might ask a candidate to talk about whether
she has ever been in a stressful situation in the past. If she
says yes, the interviewer would proceed with a line of questions
about what she had done in the situation, how it made her feel,
how others had responded to her actions, how she relieved the
stress of the situation, and so on.
Typically, the interviewer will have determined three or four
behavioral characteristics that would be most important for
on-the-job success and will have written out a definition of
each such characteristic. Examples:
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Good listening: The ability to listen empathetically to a client's problems,
asking appropriate questions and paraphrasing the responses.
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Written communication: The ability to capture, in a succinct manner, the most
important issues to be resolved, the recommended action
plan, and the desired outcomes. |
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Project management: Taking responsibility for organizing tasks, reaching agreement
on individual responsibilities and goals, monitoring progress,
resolving problems, and reporting on status. |
In a behavioral interview, you will
be provided with such definitions of desirable characteristics
and asked for examples of situations in which you have exhibited
those characteristics. Sometimes, after you have provided one
example, you will be asked for another, just to test the depth
of your experience.
One of the supposed benefits of this technique for employers
is that candidates cannot prepare for these questions in advance.
However, you can help yourself by anticipating the types of
questions you might receive and dredging your memory for examples
of past behavior. You may be able to guess at some of the questions
by analyzing the job requirements beforehand. Behavioral interviewing
is a challenge, but preparation will help. You may feel that
you didn't have perfect answers to each question, yet still
be seen as much better suited than the other candidates who
didn't anticipate behavioral questions. As one swimmer said
to the other upon the sighting a shark: "Fortunately, I
don't have to swim faster than the shark. I only have to swim
faster than you."
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